The customer is not always right!
There are days when I feel like an old curmudgeon. This is one of them. When did we decide that the customer is always right? And, have we ever considered what it has done to us and what it says to us about how we consider people who serve us and what types of behavior it encourages? I have become convinced that the policy that the customer is always right encourages misbehavior by the customer.... [Read more]
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